Sample page: replace the bracketed details and review this content for your actual store before launch.
Our return and exchange window
Request a return or exchange within [number] days of [delivery / receipt]. Confirm the exact eligible categories and process below. These sample fields are not a published return promise.
Condition and eligibility
Describe your actual conditions, such as unused and unwashed garments, original tags, packaging and any hygiene-related restrictions. Clearly identify product-specific exclusions before purchase. Do not use exclusions to remove rights that apply to defective, incorrect or misdescribed goods.
Start a request
- Open Support and choose Return, Exchange, or Damaged / incorrect item.
- Enter your order number, original billing email, item and reason.
- Wait for approval and the correct return address or collection instructions.
- Keep the shipping receipt until the request is completed.
A submitted request does not automatically approve a refund. We will review the request against the policy and applicable consumer rights.
Return shipping and exchanges
Return pickup is [available / not available]. [Store / customer] pays return shipping in [circumstances]. For an exchange, availability depends on stock. Explain any size-exchange limits, price differences and shipping charges clearly.
Refunds
After inspection and approval, refunds are initiated within [number] business days to [original payment method / agreed method for COD]. Payment providers may require an additional [range] days. State how discounts, original shipping and partial returns are handled.
Damaged or incorrect items
Contact us at [support contact] with the order number and issue details. We will provide instructions and a suitable remedy after review. Do not send payment-card information or identity documents.
Escalation
If your issue remains unresolved, contact the grievance contact listed below with your request reference.