Cancellation, Return and Refund Policy

Last updated: 9 August 2026

This policy explains how you may cancel an order or request a return, replacement or refund for products purchased through WhiteKurti.com, owned and operated by Prisu Enterprises.

Order Cancellation

Cancellation requests will only be accepted if the order has not yet been shipped.

To request cancellation, contact us as soon as possible with your order number. Once an order has been shipped or is out for delivery, it cannot be cancelled. You may refuse the package at the time of delivery; however, applicable shipping and return-to-origin charges may be deducted from the refund where permitted.

WhiteKurti reserves the right to cancel an order due to product unavailability, incorrect pricing, payment issues, suspected fraud or other operational reasons. If a prepaid order is cancelled by us, the complete eligible amount will be refunded.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact our customer-support team within 48 hours of delivery.

Please provide:

• Your order number;
• Clear photographs of the product and packaging; and
• An unboxing video, if available.

After reviewing the request, we may offer a replacement, exchange or refund, as appropriate. WhiteKurti will bear the return-shipping cost for an accepted claim involving a damaged, defective or incorrect product.

Returns and Exchanges

A return or exchange request must be submitted within 5 days of delivery.

To qualify for return or exchange, the product must be:

• Unused, unworn, unwashed and unaltered;
• Free from stains, makeup marks, perfume, odour or damage;
• Returned with its original tags and packaging; and
• Accompanied by proof of purchase.

Products that do not satisfy these conditions may be rejected and returned to the customer.

Exchange requests are subject to product and size availability. If the requested replacement is unavailable, we may provide store credit or a refund, as applicable.

For size-related returns, personal preference or a change of mind, the customer may be responsible for return-shipping charges.

Non-Returnable Products

Returns or exchanges may not be accepted for:

• Products that have been worn, washed, altered or damaged after delivery;
• Products without their original tags or packaging;
• Products showing makeup, stains, perfume or other signs of use;
• Products specifically marked as non-returnable or final sale; or
• Customised or made-to-order products, except where defective or incorrect.

These restrictions do not affect rights available to customers under applicable consumer-protection laws.

Product Appearance and Expectations

We make reasonable efforts to display product colours and details accurately. However, minor colour or appearance variations may occur due to lighting, photography, screen settings or manufacturing differences.

If you believe the product received is materially different from its description or images, please contact us within 5 days of delivery. Our customer-support team will review the concern and provide an appropriate resolution.

Refund Processing

Once a returned product is received and successfully inspected, we will notify you whether the refund has been approved.

Approved refunds will be initiated within 5–10 business days through the original payment method. The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the product delivered was damaged, defective or incorrect.

For Cash on Delivery orders, approved refunds may be processed through bank transfer or UPI after the customer provides the required payment details.

Contact Us

To request a cancellation, return, exchange or refund, contact:

WhiteKurti.com — Prisu Enterprises
Contact Person: Priyanshu Kumawat
Email: hi@whitekurti.com
Phone: +91 86191 42438
Address: B-43, Barkat Nagar Vistar, Tonk Phatak, Jaipur, Rajasthan – 302015